Customer Service Coordinator

ICCIAUS Member Ferrari Logistics (Australia) PTY Limited is hiring!

Ferrari Group is a global network providing one-stop solutions for the logistics management of
precious and luxury goods. With more than 50 years of experience and 80 owned offices in 50
countries, Ferrari Group is also an IATA agent that operates in all major international hubs.

Location: Sydney

Job Description:

  • Handle customer enquiries and services request and complaints through e-mail and phone
  • Process and confirm shipment tracking
  • Produce accurate report to overseas office and customers
  • Perform problem determination, debugging and troubleshooting of existing systems with overseas offices to ensure system reliability
  • Manage on tracking devices for Hong Kong and overseas office
  • Prepare ad-hoc assignment from time to time assigned by Supervisor
  • Occasional business trips required


  • Post-secondary education
  • At least 1 year of customer services experience (candidates with freight forwarding or sales support experience will be advantage)
  • Proficiency in computer application, especially in MS Word and Excel
  • High threshold for paperwork and data entry
  • Proficiency in both written and spoken English (Italian or Chinese will be advantage)
  • Independent, well-organized team player with detailed minded
  • Ability to clearly articulate performance from a data-driven mindset
  • Immediate availability is highly preferred

Interested parties please submit your FULL RESUME with AVAILABILITY, and EXPECTED SALARY to

All information of candidates will be treated as strictly confidential and used for recruitment
purposes only. Personal data of unsuccessful candidates will be destroyed after 12 months.

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